FAQ

If you require assistance to set up your online INSPECS account, please email: [email protected]

How do I contact you?

For customer service please email: [email protected] or Phone 0121 585 6565 (Halesowen Office) or 01225 717 000 (Bath Office).

For general enquiries please contact: [email protected]

For finance enquiries please contact: [email protected]

How do I register for an online account with shop.inspecs.com?

You can set up your online account by entering your registered email address here. Alternatively, please contact your Account Manager/Rep/ RSM or email [email protected] for assistance.

Who do I pay for my order?

Invoices and statements will be issued by Inspecs. Please refer to your invoice and statement for payment details. Please note: for some customers, our payment details may have changed. Please ensure you are paying into the correct account as stated on your invoice or statement.

Who is my Account Manager/ Rep/ RSM?

If you aren’t sure who your Rep is, please contact: [email protected]

What is the cost of postage?

Orders placed online (via https://shop.inspecs.com) include Free postage and packaging.

When will my order be despatched?

We aim to despatch orders on the next working day however, if your order is placed late in the day despatch may be delayed.

I need to change my email address and/or username?

Please use the contact us form or email: [email protected]

Who can I contact to ask about frames?

Please contact your Rep. If you aren’t sure who your Rep is, please email: [email protected]

How do I order supporting brand POS material?

Please contact your Rep for more information.

How do I apply a promotion/coupon code?

If there is a promotion that requires a promo code simply add this on the checkout page and the appropriate discount will be applied.

Do my frames come with a warranty?

Frames come with a 2 year warranty.

What is your returns policy?