When does the Inspecs & International Eyewear merge take place?

The merge takes place on 1st November 2022.

International Eyewear customers will continue to be able to order via customer service 0121 585 6565 (Halesowen Office) and 01225 717 000 (Bath Office).

The International Eyewear website (https://www.internationaleyewear.co.uk) will continue to be available until 2nd December. Over the weekend of 3rd/4th December the International Eyewear website will be redirected to https://shop.inspecs.com. Please ensure you request/ set up your new login from 1st November in order to purchase from https://shop.inspecs.com.

If you require assistance to set up your online INSPECS account, please email: [email protected]

From 5th December 2022, all orders will need to be placed via https://shop.inspecs.com.


How do I contact you?

For customer service please email: [email protected] or Phone 0121 585 6565 (Halesowen Office) or 01225 717 000 (Bath Office).

For general enquiries please contact: [email protected]

For finance enquiries please contact: [email protected]


If I’m an International Eyewear customer will my account number change?

Customers who already have an Inspecs account will retain their account. International Eyewear Customers without an existing Inspecs account will have a newly created Inspecs account, however you won’t need to do anything and will continue being able to order with us. If you require further assistance, please contact: [email protected]


I still want to buy International Eyewear brands, how do I buy them?

International Eyewear brands will be available on https://shop.inspecs.com from 1st November. Alternatively, you can contact your Rep or phone customer service to place an order on 0121 585 6565 (Halesowen Office) or 01225 717 000 (Bath Office).


I’m an International Eyewear customer and an Inspecs customer can I use my existing Inspecs login to access the Inspecs customer website?

Yes, please login here: link - (https://shop.inspecs.com)


I’m an International Eyewear customer. Can I use my International Eyewear login details on the Inspecs customer website?

No, however you can easily set up your online account for the Inspecs website (from 1st November) using your registered email address here.


How do I register for an online account with shop.inspecs.com?

You can set up your online account by entering your registered email address here. Alternatively, please contact your Account Manager/Rep/ RSM or email [email protected] for assistance.


Who do I pay for my order?

From 1st November, invoices and statements will be issued by Inspecs. Please refer to your invoice and statement for payment details. Please note: for some customers, our payment details may have changed. Please ensure you are paying into the correct account as stated on your invoice or statement.


Who is my Account Manager/ Rep/ RSM?

If you aren’t sure who your Rep is, please contact: [email protected]


What is the cost of postage?

Orders placed online (via https://shop.inspecs.com) include Free postage and packaging.


When will my order be despatched?

We aim to despatch orders on the next working day however, if your order is placed late in the day despatch may be delayed.


I need to change my email address and/or username?

Please use the contact us form or email: [email protected]


Who can I contact to ask about frames?

Please contact your Rep. If you aren’t sure who your Rep is, please email: [email protected]


How do I order supporting brand POS material?

Please contact your Rep for more information.


How do I apply a promotion/coupon code?

If there is a promotion that requires a promo code simply add this on the checkout page and the appropriate discount will be applied.


Do my frames come with a warranty?

Frames come with a 2 year warranty.


What is your returns policy?

Please contact your Rep for more information.


Your FAQ’s haven’t answered my question, who can help?

Please email us: [email protected]