FAQ
If you require assistance to set up your online INSPECS account, please email: [email protected]
How do I contact you?
For customer service please email: [email protected] or Phone 0121 585 6565 (Halesowen Office) or 01225 717 000 (Bath Office).
For general enquiries please contact: [email protected]
For finance enquiries please contact: [email protected]
How do I register for an online account with shop.inspecs.com?
You can set up your online account by entering your registered email address here. Alternatively, please contact your Account Manager/Rep/ RSM or email [email protected] for assistance.
Who do I pay for my order?
Invoices and statements will be issued by Inspecs. Please refer to your invoice and statement for payment details. Please note: for some customers, our payment details may have changed. Please ensure you are paying into the correct account as stated on your invoice or statement.
Who is my Account Manager/ Rep/ RSM?
If you aren’t sure who your Rep is, please contact: [email protected]
What is the cost of postage?
Orders placed online (via https://shop.inspecs.com) include free postage and packaging.
When will my order be despatched?
We aim to despatch orders on the next working day.
I need to change my email address and/or username?
Please use the contact us form or email: [email protected]
Who can I contact to ask about frames?
Please contact your Rep. If you aren’t sure who your Rep is, please email: [email protected]
How do I order supporting brand POS material?
Please contact your Rep for more information. Or order online here.
How do I apply a promotion/coupon code?
If there is a promotion that requires a promo code simply add this on the checkout page and the appropriate discount will be applied.
Do my frames come with a warranty?
Frames come with a 2 year warranty.
What is your returns policy?
Please contact your Rep for more information.
Your FAQ’s haven’t answered my question, who can help?
Please email us: [email protected]
